Billing

Access Button Pay Bill/Enroll

We are pleased to launch a new and improved payment portal that is more efficient, secure, integrated with modern financial methods, and fee-free. Please enroll on the new payment portal to create an online payment account, add a funding source, and set up scheduled auto pay payments.

We are experiencing a high call volume due to the launch of the new payment portal. Customers can also email any inquires to customerservice@casitaswater.com. We appreciate your patience.

What will I need to enroll?

All you need is your 9-digit account number.

A water utility bill with usage graphs, charges, and payment coupon.

What if I need help enrolling?

If you need help enrolling in the new portal, please contact customer service at 805-649-2254 x.0 or email at customerservice@casitaswater.com.

How do I enroll?

Follow the detail instructions linked below:

How to sign up for AutoPay

What about e-billing?

With the launch of the new portal, all customers will receive their bills in the mail. To continue e-billing, customers will need to enroll in the new portal.

What are the benefits of this new payment portal?

Improved modern payment website with user- friendly screens

More online payment options: Enroll a credit/ debit card in auto pay, PayPal, Apple Pay, Amazon Pay, Google Pay and Venmo

Pay by text and pay by email

24/7 automated pay by phone

Linking multiple account under one login

Chatbot digital assistance

Why isn’t my logon information being transferred to the new payment portal?

To protect the security of your personal information the District will not be transferring this information to the new payment portal.

Will I be charged fees for making an online payment?

No fees will be charged to customers who make payments through the online payment portal.

Where can I go for assistance?

Below are options for customer assistance:

An email request may be sent to customerservice@casitawater.com. There may be a lag in addressing these requests due to the high volume, but customers can be assured the District will respond to inquiries. The District encourages customers to use this communication channel where possible. Please include your name, address and account number (if available) in your email request.

If in-person assistance is needed, the District office is open Monday through Friday 8 a.m. to 4:30 p.m.

Call Customer Service Center at 805-649-2251 x.0 Monday through Friday 8 a.m. to 4:30 p.m.

I am currently enrolled in bank auto draft do I need to do anything?

No, you do not need to do anything and your checking account will be debited on the third Friday of the month.

However, if you are currently enrolled in Auto Draft and wish to sign up for Auto Pay using your credit card, please contact or email our office to cancel Auto Draft service to avoid a double payment on your account. To cancel Auto Draft service please complete the Request to Cancel Auto-Draft form and email to customerservice@casitaswater.com or drop off in person between 8:00 a.m. - 4:30 p.m.

Request to Cancel Auto-Draft form

Website Accessibility Statement

Casitas Municipal Water (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below:

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